Cancellation Policy & Terms of Sales
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1. GENERAL
By booking an appointment with Mauve Lemonade, you agree to abide by these Terms of Sale.

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2. PAYMENTS

• We accept card payments only.
• Full payment is required at the time of your appointment.
• For new clients booking services valued over €100, pre-payment is required. Our cancellation and no-show policy (see Section 3) applies to these pre-payments.

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3. CANCELLATIONS AND NO-SHOWS

• To cancel or reschedule, please notify us at least 72 hours prior to your appointment.
• Cancellations made within 72 hours of your appointment, or failure to attend, will incur a charge of 100% of the appointment value. This fee will be applied to your next appointment.
• This policy allows us to manage our calendar fairly and continue serving all clients efficiently.

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4. SERVICES AND ADJUSTMENTS

• All services are performed by trained professionals. Results may vary based on individual hair type, condition, and aftercare.
• If an adjustment is needed, please contact us within 7 days of your appointment. We will gladly assist where possible.

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5. PRODUCTS

• Haircare and styling products purchased in-salon are non-refundable once opened, unless proven faulty.
• Faulty items may be exchanged within 14 days of purchase, with proof of purchase.

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6. LIABILITY

• Clients must provide accurate information regarding their health and hair history.
• Mauve Lemonade is not liable for adverse reactions to products or chemicals used during the salon visit.

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